PrimeAlarm Support
Wake-up enforcement alarm app for iOS
Frequently Asked Questions
Why didn't my alarm go off?
Make sure notifications are enabled for PrimeAlarm in Settings → Notifications → PrimeAlarm. Also ensure the app is not in Low Power Mode and that Do Not Disturb / Focus modes allow PrimeAlarm notifications. After changing permissions, open the app once so it can reschedule your alarms.
Why didn't I receive an escalation call?
Escalation calls require an active Pro subscription and a valid phone number in E.164 format (e.g. +15551234567). Check that escalation is toggled on for the alarm and that your phone number is correctly saved in settings. Calls require an active internet connection at the time the alarm fires.
How do I restore my Pro subscription?
Open the app → go to Settings or the upgrade screen → tap Restore Purchases. Use the same Apple ID you purchased with. If restoring doesn't work, email us with your Apple ID email address.
How do I cancel my subscription?
Go to your iPhone Settings → Apple ID → Subscriptions and cancel from there. Cancellations are managed by Apple and take effect at the end of the billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select your purchase to request a refund.
My alarm rings but nothing happens when I tap to dismiss.
Make sure you are tapping the correct dismiss button on the active alarm screen. If the app appears frozen, force-close and reopen it. Email us with your iOS version and device model if the issue persists.
What data does PrimeAlarm collect?
PrimeAlarm stores alarm data locally on your device. For escalation calls, your phone number is sent to our server to place the call. No other personal data is collected or shared. See our Privacy Policy for full details.
Still need help?
Email us at contact@celestifyltd.com with a description of your issue, your iOS version, and your device model. We respond within 1 business day.