PrimeAlarm Support
Alarms with wake-up calls for iOS
Frequently Asked Questions
Why didn't my alarm go off?
Alerts on your phone need notification permission, or system alarm permission on iOS 26 or later. Notifications are optional and are separate from wake-up calls. Check your permissions and Focus settings, then reopen PrimeAlarm so it can update your alarms.
Why didn't I receive a wake-up call?
Wake-up calls require PrimeAlarm Pro and your phone number. Choose your country code, enter your number in PrimeAlarm Settings, enable your alarm, and check the Alarms screen for a scheduled wake-up call. Saving a number alone does not confirm a call is scheduled. Calls are scheduled on the server; your phone needs an internet connection to send schedule changes and cancellation requests. Carrier availability, call screening and Focus settings can affect delivery. Allow the PrimeAlarm caller number. Answering a call can end its retry sequence; this does not verify that you are awake. Calls have retry and daily limits.
How do I restore my Pro subscription?
On the PrimeAlarm Pro subscription screen, tap Restore purchases. Use the same Apple Account you purchased with. If restoring does not work, contact support with the app version and error message.
How do I cancel my subscription?
Go to your iPhone Settings ā Apple ID ā Subscriptions and cancel from there. Cancellations are managed by Apple and take effect at the end of the billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select your purchase to request a refund.
How do I confirm I am awake and stop wake-up calls?
Tap Iām awake on the active alarm screen. This stops the alarm in the app and requests cancellation of pending wake-up calls. Cancellation needs an internet connection. If the app appears frozen, reopen it and check your connection; contact support if the issue continues.
What data does PrimeAlarm collect?
PrimeAlarm stores alarm settings and wake-up history on your device. To provide wake-up calls, its backend processes the phone numbers you enter, an installation identifier, scheduling information and call activity. It also processes product-interaction events for troubleshooting and analytics. Phone-call and text delivery uses a communications provider. See our Privacy Policy for full details.
Still need help?
Email us at contact@celestifyltd.com with a description of your issue, your iOS version, and your device model. We respond within 1 business day.